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Cloud Solution Architect - Azure AI and Machine Learning
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
As a Cloud Solution Architect aligned to the Azure AI platform for Microsoft's Customer Experience & Success (CE&S) organization, you will enable customers to achieve their outcomes based on their investments in Microsoft technology. Leveraging your Microsoft Azure Artificial Intelligence (AI) and Machine Learning (ML) technical subject matter expertise, you will lead technical conversations with customers and Microsoft colleagues, driving value to their organization. This is a hands-on role that includes accelerating customer adoption by building Generative AI solutions and identifying resolutions to unblock customer success projects. You will also drive product influence with Engineering through technical feedback and increase technical intensity with the Field teams. This opportunity will allow you to accelerate your career growth, honing your technical and collaboration skills, and deepening your cloud expertise.
The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated and connected customer experience.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Cloud Solution Architect
We are looking for a highly motivated and skilled Azure Application Innovation Cloud Solution Architect (CSA) to join our Customer Success Unit within the Israeli Apps Team. This pivotal role is customer-facing and encompasses a broad range of responsibilities, including the design, build, and maintenance of Azure applications, with a key emphasis on problem-solving to overcome technical barriers and drive customer adoption.
You will be part of a team that is in close contact with our customers, product groups for the corresponding technologies, global roles such as Cloud Solution Architects, Customer Engineers, and Customer Success Account Managers. This fast-paced and highly dynamic position requires a deep technical understanding, the ability to adapt swiftly, and the capability to make independent decisions in ambiguous circumstances. There are extensive opportunities for on-the-job learning, allowing you to deepen your technical expertise and broaden your knowledge across various technologies.
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